Purpose and Scope
Trade8’s customer due-diligence policy is designed to prevent use of the service for money laundering, terrorist financing, sanctions evasion, fraud, and other unlawful activity. Identity and residence verification must be complete before financial transactions are permitted. Social sign-in does not replace these checks.
The policy applies to retail traders, professional traders, market makers, business applicants, authorized representatives, and beneficial owners where relevant. A unified account does not waive the requirements of an underlying exchange or custody provider.
Risk-Based Assessment
The assessment considers the applicant’s identity, residence or place of establishment, occupation or business activity, ownership and control, purpose of the account, source of funds, expected deposits, and expected trading activity. Transaction size, frequency, destination, and unexplained changes in behavior can lead to further review.
Enhanced due diligence may be required when ownership is unclear, documents conflict, funds have an unexplained origin, activity differs materially from the stated purpose, or a relevant jurisdiction or counterparty presents elevated risk. An unresolved discrepancy can prevent approval or restrict activity.
Personal Identification
An individual application requires the customer’s full legal name, date of birth, residential address, and a valid government-issued photo identity document. Accepted document types include a passport, national identity card, or driving licence where suitable for verification.
The document image must:
- be in full color and high resolution;
- show a current, unexpired document;
- make all text and the photograph clear and readable;
- show every edge on a contrasting background;
- be free from watermarks, edits, obstruction, or damage that prevents verification.
Expired, cropped, illegible, altered, or mismatched documents may be rejected. Additional evidence may be requested when the information cannot be reliably checked.
Proof of Residence
Proof of residence must show the customer’s name and residential address and have been issued within the preceding three months. Suitable evidence can include:
- a bank, debit-card, or credit-card statement;
- a water, electricity, gas, internet, or telephone bill;
- a payroll statement or official employer salary document;
- an insurance statement;
- a tax document; or
- a residence certificate.
A document being on this list does not guarantee acceptance if it is unreadable, inconsistent with the application, or insufficient to establish residence. Supply complete documents through the secure verification process, not ordinary email.
Photo and Liveness Checks
Further checks can include a photograph or liveness step linking the applicant to the identity document. If a handwritten-note check is requested, the instructions specify the date, wording, and signature required. The identity document must match the one previously submitted and remain readable.
Do not reuse a photograph from another service or follow a document-upload request sent through an unverified link. Trade8 support does not need a wallet recovery phrase, private key, or trading API secret to verify identity.
Business Verification
A business application can require incorporation or registration documents, registered and operating addresses, constitutional documents, a description of business activity, ownership and control records, and evidence that the applicant can bind the entity. Directors, authorized operators, and beneficial owners may need individual identity and residence checks.
An entity structure must not conceal the person who controls the account or the origin of its funds. Complex structures can require an ownership chart and supporting records for intermediate entities.
Source of Funds and Wealth
Evidence may include salary records, bank statements, business accounts, sale or investment records, and records linking digital-asset transfers to their source. The requested evidence should explain the funds being used, rather than merely show that a wallet has a balance.
Higher-risk reviews can also examine how the customer’s overall wealth was acquired. Do not send unrelated sensitive information when a narrower document can answer the request.
Sanctions, PEPs, and Jurisdictions
Customer-acceptance checks include applicable sanctions screening and political-exposure checks. Trade8’s policy excludes sanctioned persons and politically exposed persons and their immediate family members. A possible name match must be assessed with identifying information; it is not, by itself, proof of wrongdoing.
The Restricted Jurisdictions page lists the geographic exclusions. Restrictions are cumulative: satisfying one check does not override another.
Verification and Ongoing Review
Verification can compare submitted information with independent databases, public records, other documentary evidence, and consistency checks across name, date of birth, and address. Further review is appropriate whenever previously obtained information appears inaccurate, incomplete, or no longer current.
Activity monitoring considers unusual or unjustifiably complex transfers, transactions without an apparent economic purpose, unexplained changes in size or frequency, and indicators of illicit origin or intended use. Suspicion can concern an attempted transaction even if it did not complete or cause a loss.
Escalation and Reporting
Compliance responsibilities include resolving discrepancies, assessing unusual activity, maintaining the policy and risk assessment, and determining whether applicable reporting or preservation duties arise. Access or transactions may be restricted during review where permitted or required.
Trade8 may be unable to explain every review step or disclosure where doing so would breach a legal restriction or prejudice an investigation. A report or restriction is not a public determination that a customer committed an offence.
Records and Training
The account-record policy provides for identity information to be retained for seven years after account closure and verification records for seven years after creation, subject to applicable legal requirements and justified retention needs. These are account-policy periods, not a blanket retention period for every website visit or support message.
Verification records should document the evidence used, the method and result of checks, relevant document issue and expiry details, and the resolution of material discrepancies. Access should be limited to authorized functions and lawful requests.
The compliance framework calls for training at onboarding and annually for relevant staff, with additional role-specific training for people handling due diligence and suspicious-activity escalation. Policy and training requirements must be reviewed as the business and applicable rules change.
Contact and Safe Submission
For policy questions, Contact Us. For account access, Contact Us. Do not attach identity documents or financial records to an initial email; request the appropriate secure submission channel. See the Privacy Policy for information handling.