Contact the Compliance Team
For regulatory, compliance, law-enforcement, and legal enquiries, Contact Us. Use a subject line that identifies the organization, request type, and reference number. For account or technical enquiries, Contact Us.
Email is an initial contact channel. It does not automatically establish the validity of legal process, confirm possession of requested records, or constitute acceptance of service where a different procedure is required.
Information to Include
A request should identify:
- The requesting authority or organization and its jurisdiction.
- The authorized officer’s name, role, official contact details, and case reference.
- The legal basis, relevant instrument or order, and issuing authority where applicable.
- The specific account identifiers, wallet addresses, transaction hashes, or other records sought.
- A defined date range, including timezone, and the connection between the identifiers and the matter.
- The response deadline and reason for any urgency.
- Any confidentiality, preservation, or notification restrictions relied upon.
Requests should be specific and proportionate. Do not send passwords, private keys, seed phrases, or unnecessary personal information. The team may need to verify the requester and arrange a secure method for sensitive material.
Preservation and Urgent Requests
Clearly distinguish a request to preserve records from a request to disclose them. State which records should be preserved, the relevant period, the legal basis, and any required duration. Preservation does not itself authorize disclosure.
For an urgent matter, describe the nature of the urgency and provide an official callback channel. Marking an email urgent does not guarantee a particular response time or bypass verification and legal requirements.
Review and Disclosure
Requests are assessed for authenticity, scope, applicable authority, and the legal basis for the requested action. Clarification, narrowing, or additional documentation may be necessary. Information may be disclosed where lawfully required or permitted, subject to applicable safeguards.
Account notices may be limited by legal restrictions. Trade8 does not promise to notify a customer about a request where notification would be prohibited or could prejudice a lawful investigation.
Customer Acceptance and Market Access
Identity checks, sanctions screening, customer classification, residence, exchange rules, and product restrictions form separate parts of eligibility. The KYC & AML Policy and Restricted Jurisdictions explain these requirements.
The presence of product information on a public website is not an offer to a person in a restricted location or a representation that every service is licensed in every jurisdiction. Third-party integration names do not establish endorsement, regulatory approval, or a custody relationship for a particular account.
Complaints and Privacy
For a service complaint, include the account or support reference, relevant dates, what happened, and the resolution requested. Redact secrets from supporting records. Privacy requests can be directed to the same compliance address with “Privacy Request” in the subject. See the Privacy Policy and Terms of Service.